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FAQs
Frequently Asked Questions
What are the Safaricom Home “Family Share” Plans?
These are integrated Voice Minutes, mobile Data and SMS bundles, availed alongside your preferred HOME Fibre plans, and that allow you to choose a bundle that meets you and your loved ones’ needs.
The bundles also come with free access to WhatsApp after the data bundle is fully utilized and is within the validity period, so that you can continue keeping in touch.
The bundles also come with free access to WhatsApp after the data bundle is fully utilized and is within the validity period, so that you can continue keeping in touch.
What “Family Share” bundles are available?
| PACKAGE | PRICE | BUNDLE |
|---|---|---|
| Family Share 800 | Ksh. 800 | 8GB + 400Min + 1000SMS |
| Family Share 1800 | Ksh.1,800 | 17GB + 1000Min + 2000SMS |
| Family Share 2700 | Ksh. 2,700 | 27GB + 1500Min + 3000SMS |
| Family Share 4600 | Ksh.4,600 | 47GB + 2500Min + 5000SMS |
All bundles are valid for 30 days
All bundles come with Free WhatsApp access upon full utilization of the data bundle
Customers will be able to share the bundle resources with members of their household
How do I purchase the “Family Share” bundles?
Dial *400# select “Get Family Share” and choose your preferred bundle. Alternatively, on MySafaricom App, go to Home Internet, select Safaricom Home Fibre, then 'Share Family Share' to purchase a Family Share plan.
Will the bundles auto renew?
Yes, the bundles will auto renew after the 30-day validity period.
Will I be able to share the minutes, data and SMS resources with other mobile numbers?
Yes, dial *400# and select “Share Family Share” or visit MySafaricom app, Select Safaricom Home Fibre, Home internet and click 'Share Family Share' to input the mobile numbers of your desired beneficiaries.
Will the “Family Share” resources rollover?
No, Family Share resources will not rollover.
Do the “Family Share” resources expire?
Yes, Unutilized resources will expire on 30th day past 23:59 hours.
How do I add or delete a beneficiary?
Dial *400# and select “Share Family Share” or on MySafaricom app, go to Safaricom Home Fibre then Home internet. Click on 'Share Family Share' to change your beneficiaries.
How many beneficiaries can I add?
You can add up to 5 beneficiaries to access the shared resources.
Can I purchase 2 different “Family Share” bundles for different amounts within the same month?
Yes. You can purchase different bundles within the month. The last one you will settle on, will be the one to be renewed once 30 days elapse.
Can I purchase the “Family Share” bundles for another number?
You can only add another number as a beneficiary. You will not be able to purchase Family Share for another number.
What should I do if I purchase a bundle erroneously?
Please contact the contact center on 400 for assistance and for the reversal to be affected.
What are the available payment channels?
1. USSD : dial *400# select “Family Share” and after selecting your preferred bundle, follow the prompts to make payment
2. MySafaricom app : download from your Playstore or AppStore and select the Safaricom Home Fibre option under Home Intenet
2. MySafaricom app : download from your Playstore or AppStore and select the Safaricom Home Fibre option under Home Intenet
In case I need more information or assistance, which channels can I use?
For assistance, please call 400 from the number that you used to pay for your service
Alternatively, you can send an email to safaricomhome@safaricom.co.ke. You can also reach us on social media:
1. Twitter: @Safaricom_Care
2. Facebook: Safaricom PLC
3. Zuri: WhatsApp or save mobile number 0722 000100 on your contacts, open chat and type ‘Hi Zuri’
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